Head of Operations

Job description

About Ofload

Ofload offers comprehensive technological freight solutions that enables the activation of efficient supply chain ecosystems of shippers and small to medium-sized carriers to remove industry fragmentation.

We empower small to medium-sized carriers with sophisticated technology to improve their day to day operational and financial limitations.

Our Road Freight and TMS SaaS products centralize freight movements, enhance supply chain visibility and report on performance across multiple metrics to continuously drive improvement on service excellence, cost optimisation and access to the reduction in carbon emission output.

Ofload uses holistic data visibility to enhance experiences for both shippers and carriers looking to drive continuous improvement initiatives, support business scalability and disrupt the approach to supply chain as we currently know it

About the role

This role is a key leadership position in the company with accountability for the operations of our day-to-day business, as well as working alongside our Commercial and Product teams to help grow the future of our operational and digital business. This role sits on our Leadership Team and will be involved in key company decisions.


  • You will be accountable for all operational metrics ensuring that you remain as the main escalation point for all operational issues
  • Manage a number of direct and indirect reports, both in the transport operations team as well as operations analysts. 

  • Support and motivate the team, as well as guide their work to ensure all targets and ambitions are met. 

  • Career Management, oversee all operations including ensuring that all loads are successfully collected and delivered, that we meet all safety, CoR and other regulatory requirements

  • Continuous improvement of operational processes

  • You will be involved in any Product initiative that impacts Operations such as any improvements to our platform or app as a key decision maker

  • Work with Head of Commercial and BD team on tenders and opportunities, work alongside the Commercial team to help them prepare pricing and qualitative tender responses or win new clients


  • Ensure healthy growth of supply base (wide diversity of carriers used)

  • Fulfilment


Job requirements

  • Bachelor’s degree or higher, or equivalent work experience
  • 5-8 years of experience in transport or closely related field (not super important)
  • Exceptional communication skills and ability to empathise with stakeholder needs
  • Strong analytical skills, tracking and managing to key business metrics
  • Leadership experience - need to be able to build and lead a team to success
  • Excellent problem-solving skills with ability to simultaneously manage multiple initiatives
  • Self motivated; able to work independently and think creatively to deliver results
  • Scrappy - willing to dive in and do what’s needed
  • Full Australian working rights

What's in it for you

  • Generous salary + super
  • We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing
  • Generous paid parental leave
  • Trendy office with a casual dress code
  • Fun team with high-growth hustle
  • Get behind the wheel at Ofload!
  • Heaps of social events - have a truckload of fun!

Our values

Ofload is committed to diversity and social inclusion. Applications are encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ

Our pride and joy

Winner of The ABA Digital Innovation Award 2021
Winner of The ABA Tech Innovation Award 2021

We’d love to hear from you!

If you meet several of the requirements but not all, we encourage you to submit your application.