Customer Service Representative

  • Operations
  • Surry Hills, Australia

Customer Service Representative

Job description

We are a fast-growing technology startup transforming the $47 billion Australian trucking industry. Ofload offers Australia’s largest companies the best option for moving their freight through our network of thousands of technology-connected trucking companies. We strive to eliminate the enormous amounts of waste in the industry and improve our environment by enabling trucking operators to drive full more often, eliminate time spent waiting around for loads, and empowering the small trucking companies of Australia.

Customer Service is core to what we do - Ofload delivers unrivalled efficiency and top-notch service to all our customers. You’ll be responsible for establishing strong relationships with our customers and delivering a great experience to them.


About us:

You’ll be part of the awesome Ofload family. Together we will be challenging the way Australian trucking companies think about freight at scale. Founded in 2019, Ofload has backing from several investors including Maersk, one of the largest container ship and supply vessel operators in the world, and Global Founders Capital, one of the largest technology VC funds in Europe.


About you:

You are a highly personable, driven, and resourceful Customer Service Representative. You have a passion for delivering an amazing experience to customers, with the will to go the extra mile! This role would suit an energetic, confident individual who is a great communicator.


Responsibilities:

  • Develop and manage relationships with existing customers
  • Support the operations team at Ofload in the daily business
  • Handling inbound queries via phone, email and facebook
  • Engage with our customers directly and regularly, conducting all outbound calls
  • Listening to customers to understand their needs and provide assistance to help resolve any issues
  • Drive outbound operational queries by contacting carriers for essential documents or shipment updates
  • Creating relationships with new customers on the platform, verifying their data and updating their profiles as required
  • Record and modify customer information on our database
  • Taking ownership of data entry for quotes collected by the teams
  • Manage and update the platform to indicate shipment status
  • Keep accurate records and document customer service actions and discussions


Start date: January 2021

Job type: Full-time

If you believe that you are the ideal candidate, please click on "Apply Now" to submit your resume and cover letter. All applications will be treated with the strictest confidence.

We are proudly an equal employment opportunity employer, dedicated to providing an inclusive, open and diverse work environment. All are welcome regardless of race, language, religion, gender, nationality, age, disability or other divisive categorisations.


Job requirements

  • High School Graduate or above
  • Highly organised, self-motivated with excellent attention to detail
  • Customer service experience preferred
  • Willingness to learn and get into the weeds of the business is critical
  • Experience with Salesforce is a bonus!
  • Proficient at using data software including MS Excel
  • Exceptional communication skills and fluent English capabilities
  • Demonstrates initiative, with the ability to multitask and prioritise in a fast-paced environment
  • Scrappy - willing to dive in, hands-on and do what’s needed
  • Permitted to work in Australia permanently with no restriction on hours (Required)